FAQ

General Questions

Q1: What is Talisman?
A: Talisman is a premium men's jewellery brand offering a curated selection of high-quality pieces designed to elevate your style. Our collection includes bracelets, chains, pendants and more, crafted with attention to detail and timeless design.

Q2: Where are your products made?
A: All Talisman jewellery is designed in-house and crafted by skilled artisans using the finest materials sourced from around the world.

Product Information

Q3: What materials do you use in your jewellery?
A: Our pieces are made from 316L stainless steel, finished in either rhodium (silver) or 18K gold plating, and our tennis pieces are set with moissanite. Each product description lists the exact materials used.

Q4: Are your products hypoallergenic?
A: Yes, our jewellery is made with hypoallergenic materials, ensuring comfort and safety for those with sensitive skin.

Q5: How do I determine my chain size?
A: You can use our size guide available on our website to ensure a perfect fit.

Orders and Shipping

Q6: How can I place an order?
A: Orders can be placed directly through our website. Simply select your desired item, choose the correct size, and proceed to checkout.

Q7: Do you offer international shipping?
A: Yes, we offer international shipping to many countries. Shipping options and costs will be calculated at checkout based on your location.

Q8: How long does shipping take?
A: Shipping times vary depending on your location and the shipping method selected. Typically, UK orders arrive in 2-3 working days with free standard delivery, while international orders may take 7-21 business days.

Q9: How can I track my order?
A: Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our website or the carrier's website.

Returns and Exchanges

Q10: What is your return policy?
A: We offer a 60-day return policy for undamaged items. To initiate a return, please contact our customer service team with your order details.

Q11: Can I exchange an item?
A: Yes, exchanges are accepted within 60 days of purchase. Please contact our customer service to arrange an exchange and ensure the desired item is in stock.

Q12: How long does it take to process a return?
A: Once we receive your return, it typically takes 5-7 business days to process. You will receive a confirmation email once your refund has been issued.

Care and Maintenance

Q13: How should I care for my Talisman jewellery?
A: To maintain the quality and appearance of your jewellery, avoid exposure to harsh chemicals, moisture, and prolonged sunlight. Store pieces in a dry, cool place when not in use and clean them with a soft cloth regularly.

Q14: Do you offer repair services?
A: No, we do not offer repair services for Talisman jewellery. Our lifetime guarantee will replace all accidental damage free of charge.

Contact Us

Q15: How can I contact Talisman customer service?
A: You can reach our customer service team via email at support@talismanjewellery.co.uk. Our support hours are Monday to Friday, 9 AM to 5 PM.