Guarantee Policy

Lifetime Guarantee Policy for Talisman Jewellery

Last Updated: 07.12.2023

Thank you for choosing Talisman Jewellery. We take pride in the quality of our products and are committed to providing you with a lifetime guarantee to ensure your satisfaction.

1. Lifetime Guarantee

We stand behind the craftsmanship of our jewellery and offer a lifetime guarantee on the quality and durability of our products. This guarantee covers:

  • Material Defects: Our jewellery is crafted with precision and high-quality materials. In the rare event of a material defect, we will repair or replace the item at no additional cost to you.

  • Workmanship: We guarantee the workmanship of our jewellery. If there are any issues related to the craftsmanship, we will address them promptly to ensure your satisfaction.

2. Guarantee Conditions

To qualify for the lifetime guarantee, the following conditions must be met:

  • The jewellery must have been used for its intended purpose.
  • Any alterations or repairs made by third parties void the guarantee.
  • Proof of purchase, such as an order confirmation or receipt, is required.

3. How to Claim the Guarantee

If you believe your Talisman Jewellery item is eligible for a guarantee claim, please contact our customer support team at support@talismanjewellery.com. Provide your order number, details of the issue, and any supporting documentation or images.

4. Resolution Process

Once we receive your guarantee claim, we will review the information provided. If the issue is covered by our lifetime guarantee, we will work with you to determine the appropriate resolution, which may include repair or replacement of the item.

5. Exclusions

The lifetime guarantee does not cover:

  • Loss or theft of the jewellery.
  • Damage caused by accidents, misuse, or neglect.
  • Normal wear and tear.

6. Contact Us

If you have any questions about our lifetime guarantee policy, please contact us at support@talismanjewellery.co.uk

By choosing Talisman Jewellery, you acknowledge and agree to the terms of this lifetime guarantee policy.

Thank you for trusting Talisman Jewellery with your special moments!