Refund Policy

Refund Policy for Talisman Jewellery

Last Updated: 07.12.2023

Thank you for choosing Talisman Jewellery. We strive to provide you with high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we're here to help with our refund policy.

1. Refund Eligibility

You are eligible for a refund within 60 days of the purchase date. To be eligible for a refund, the following conditions must be met:

  • The item must be unused and in the same condition that you received it.
  • The item must be in its original packaging.
  • A proof of purchase, such as an order confirmation or receipt, must be provided.

2. Initiating a Refund

To initiate a refund, please contact our customer support team at support@talismanjewellery.com within the 60-day period. Provide your order number and details of the item you wish to return. Our team will guide you through the return process.

3. Return Shipping

Customers are responsible for return shipping costs unless the item received is defective or incorrect. We recommend using a trackable shipping service to ensure the safe return of the item.

4. Refund Processing

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.

5. Late or Missing Refunds

If you haven’t received a refund after a reasonable amount of time, please check your bank account again. Contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at support@talismanjewellery.com.

6. Non-Refundable Items

Certain items are non-refundable, including:

  • Customized or personalized items.
  • Gift cards.

7. Exchange Policy

We currently do not offer exchanges. If you need a different item, please follow the refund process and place a new order for the desired item.

8. Contact Us

If you have any questions about our refund policy, please contact us at support@talismanjewellery.co.uk

By making a purchase with Talisman Jewellery, you agree to the terms of this refund policy.

Thank you for choosing Talisman Jewellery!