FAQ

General Questions

Q1: What is Talisman?
A: Talisman is a premium men's jewellery brand offering a curated selection of high-quality pieces designed to elevate your style. Our collection includes bracelets, chains, pendants and more, crafted with attention to detail and timeless design.

Q2: Where are your products made?
A: All Talisman jewellery is designed in-house and crafted by skilled artisans using the finest materials sourced from around the world.

Product Information

Q3: What materials do you use in your jewellery?
A: We use a variety of high-quality materials including sterling silver, gold & stainless steel. Each product description provides detailed information about the materials used.

Q4: Are your products hypoallergenic?
A: Yes, our jewellery is made with hypoallergenic materials, ensuring comfort and safety for those with sensitive skin.

Q5: How do I determine my chain size?
A: You can use our size guide available on our website to ensure a perfect fit.

Orders and Shipping

Q6: How can I place an order?
A: Orders can be placed directly through our website. Simply select your desired item, choose the correct size, and proceed to checkout.

Q7: Do you offer international shipping?
A: Yes, we offer international shipping to many countries. Shipping options and costs will be calculated at checkout based on your location.

Q8: How long does shipping take?
A: Shipping times vary depending on your location and the shipping method selected. Typically, orders within the country take 2-7 business days, while international orders may take 7-21 business days.

Q9: How can I track my order?
A: Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our website or the carrier's website.

Returns and Exchanges

Q10: What is your return policy?
A: We offer a 60-day return policy for undamaged items. To initiate a return, please contact our customer service team with your order details.

Q11: Can I exchange an item?
A: Yes, exchanges are accepted within 60 days of purchase. Please contact our customer service to arrange an exchange and ensure the desired item is in stock.

Q12: How long does it take to process a return?
A: Once we receive your return, it typically takes 5-7 business days to process. You will receive a confirmation email once your refund has been issued.

Care and Maintenance

Q13: How should I care for my Talisman jewellery?
A: To maintain the quality and appearance of your jewellery, avoid exposure to harsh chemicals, moisture, and prolonged sunlight. Store pieces in a dry, cool place when not in use and clean them with a soft cloth regularly.

Q14: Do you offer repair services?
A: No, we do not offer repair services for Talisman jewellery. Our lifetime guarantee will replace all accidental damage free of charge.

Contact Us

Q15: How can I contact Talisman customer service?
A: You can reach our customer service team via email at support@talismanjewellery.co.uk Our support hours are Monday to Friday, 9 AM to 5 PM.