Shipping policy

Shipping Policy

Introduction

At Talisman, we are committed to delivering your jewellery purchases in a timely and efficient manner. This Shipping Policy outlines important information regarding the processing, shipping, and delivery of your orders.

1. Order Processing

  • Processing Time: All orders are processed within 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
  • Order Verification: In some cases, we may need additional information to verify your order. If this is the case, we will contact you via email or phone, and processing may be delayed until verification is complete.

2. Shipping Methods and Costs

  • Shipping Options: We offer the following shipping options:
    • Standard Shipping (2nd Class): £4.99
    • Expedited Shipping (1st Class): £5.99
    • Free on Orders over £75
  • Shipping Costs: Shipping costs are calculated based on the weight of the items and the destination of the order. The total shipping cost will be displayed at checkout.

3. Delivery Times

  • Domestic Shipping: For orders within the United Kingdom, delivery times typically range from 1 to 14 business days, depending on the shipping method selected.
  • International Shipping: For international orders, delivery times vary based on the destination and customs processing times. Generally, delivery can take between 5 and 30 business days.
  • Shipping Delays: Please note that delivery times are estimates and are not guaranteed. Delays can occur due to unforeseen circumstances such as weather conditions, customs delays, or carrier issues.

4. Shipping Restrictions

  • P.O. Boxes: We do not ship to P.O. Boxes. Please provide a valid street address for delivery.
  • Restricted Locations: We currently do not ship to the following countries:
  • North Korea
  • Iran
  • Syria
  • Sudan
  • South Sudan
  • Cuba

5. Order Tracking

  • Tracking Information: Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to check the status of your shipment.
  • Tracking Issues: If you do not receive a tracking number or if you encounter any issues with tracking your order, please contact our customer service team at support@talismanjewellery.co.uk

6. Customs, Duties, and Taxes

  • International Orders: For international orders, you are responsible for any customs duties, taxes, and other fees that may be imposed by the destination country. These charges are not included in the item price or shipping cost.
  • Customs Clearance: Talisman is not responsible for delays caused by customs clearance processes. Please check with your local customs office for more information.

7. Damaged or Lost Packages

  • Damaged Packages: If your package arrives damaged, please contact us immediately at support@talismanjewellery.co.uk with your order number and photos of the damaged item(s).
  • Lost Packages: If you believe your package has been lost, please contact us at support@talismanjewellery.co.uk with your order number. We will work with the shipping carrier to locate your package or arrange a replacement if necessary.

8. Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us at:

Talisman Jewellery Company

Support@talismanjewellery.co.uk